Kimal's chosen to outsource its service to Hugo Technology

Tuesday, 12 July 2011 10:31

Kimal one of the UK’s largest privately-owned and leading healthcare providers has outsourced its service and support to medtech specialist, Hugo Technology.

 

“We know our core strength is innovating – finding new services and new products for the healthcare market,” said Kimal’s managing director, Mark Pettitt, “but we also know Kimal’s service is mission-critical.

 

“Having experienced a step change in our growth curve,” said Pettitt, “we had to choose between either investing in our in-house service facility or outsourcing.

 

“To be frank, initially we thought in-house was best because no one could service our devices as well as we do but then we met Hugo.  They showed us how they’d not only match our service standards but could enhance them by offering faster response times, additional services and generally be more flexible.

 

“But the crucial difference is that our client base has become increasingly geographically-spread.  Hugo has more people in the field than we could possibly justify so we believe Hugo will not only maintain the performance and professionalism of our service but will also raise our service game as the business grows.”

 

[Warwick Oakey/Andrew Parton], joint managing director of Hugo Technology said, “Kimal’s drive to make a difference by being excellent means their service reputation is now firmly in our hands – it’s something we don’t take lightly.  We’ve also taken on their engineers.  But more importantly than both of these is that we’re ensuring Kimal devices perform at their optimum so patients get the best treatment.”

 

Kimal and Hugo Technology were brought together through an introduction by specialist healthcare industry organisation myM-link.

 

Commenting on the alliance between Kimal and Hugo Technology, myM-link manager, Sue Wilde said: “This is a great example of an effective and successful collaboration between two companies who are both growing and expanding. By working together, Kimal is able to both expand and improve the service it offers its customers.

 

“myM-link’s network of entrepreneurial healthcare companies is ideal to help both companies make the most of the rapidly expanding £19 billion life sciences sector. We’ve worked with both Kimal and Hugo Technology closely over the last year and by taking the time to understand their strengths and goals, we’ve been able to make sure they were compatible and had real synergy with each other before making the introduction.”

 
 

myM-link Video